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How do I return an item? Warranty
Policy Customers should first
contact their place of purchase to determine the reseller’s warranty policy. GCIG
warranty will take effect after the expiration of reseller’s policy. GCIG Inc warrants its
products for a period of one (1) year from the original date of purchase.
Warranty is valid only with proof of purchase. Warranty does not apply to
defects or failures of product caused by; neglect, misuse, negligence,
accident, abuse, mishandling, misapplication, alteration, modification, power
outage, unauthorized/unreasonable use, or any uncontrollable environmental
damage. Returns
& Refunds For any return, customers
should first contact their place of purchase to determine the reseller’s return
policy. A Return Material
Authorization (RMA) number must be obtained in advance by contacting a customer
service representative via email at Support@GCIG-US.COM
or by telephone, (833) 930-3700. Merchandise returned to GCIG
must have an RMA number displayed on the box and a copy of your proof of
purchase inside the package. Absolutely no refund
after 30 days of purchase from GCIG. A restocking fee of 15% will be deducted
from any refund, ask representative for further details. Refund policy for US only. Exchange
& Replacement No upgrades or exchanges
for different models or SKU’s. One (1) Year limited manufacturer’s warranty for
exchange of product due to malfunction, failure or defect, missing parts or
components. Exchanges will be for the same item, model and/or SKU, within one
(1) year of original purchase date. A Return Material
Authorization (RMA) number must be issued by GCIG prior to returning any product
or part. To obtain an RMA, please contact GCIG via email at Support@GCIG-US.COM or call (833) 930-3700 and a team member will provide you with the RMA. Shipping
& Costs Customer will be
responsible for shipping costs of merchandise sent to GCIG. Please consult a GCIG
customer service representative for details. When shipping any item to GCIG, please consider using a trackable shipping method, and do not forget to insert a copy of your approved RMA form in the package (It’s advisable to keep a copy for your records as well). GCIG cannot be held responsible for lost or misdirected shipments. Contact
& E-mails Tech Support & Returns
Authorization Department: Support@GCIG-US.COM
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