How do I return an item?
Customers should first contact their place of purchase to determine the reseller’s warranty policy. GCIG warranty will take effect after the expiration of reseller’s policy.
GCIG Inc warrants its products for a period of one (1) year from the original date of purchase. Warranty is valid only with proof of purchase. Warranty does not apply to defects or failures of product caused by; neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.
Returns & Refunds
For any return, customers should first contact their place of purchase to determine the reseller’s return policy.
A Return Material Authorization (RMA) number must be obtained in advance by contacting a customer service representative via email at Support@GCIG-US.COM or by telephone, (833) 930-3700.
Merchandise returned to GCIG must have an RMA number displayed on the box and a copy of your proof of purchase inside the package.
Absolutely no refund after 30 days of purchase from GCIG. A restocking fee of 15% will be deducted from any refund, ask representative for further details. Refund policy for US only.
Exchange & Replacement
No upgrades or exchanges for different models or SKU’s. One (1) Year limited manufacturer’s warranty for exchange of product due to malfunction, failure or defect, missing parts or components. Exchanges will be for the same item, model and/or SKU, within one (1) year of original purchase date.
A Return Material Authorization (RMA) number must be issued by GCIG prior to returning any product or part. To obtain an RMA, please contact GCIG via email at Support@GCIG-US.COM or call (833) 930-3700 and a team member will provide you with the RMA.
Shipping & Costs
Customer will be responsible for shipping costs of merchandise sent to GCIG. Please consult a GCIG customer service representative for details.
When shipping any item to GCIG, please consider using a trackable shipping method, and do not forget to insert a copy of your approved RMA form in the package (It’s advisable to keep a copy for your records as well). GCIG cannot be held responsible for lost or misdirected shipments.
Contact & E-mails
Tech Support & Returns
Authorization Department: Support@GCIG-US.COM