Customers should first contact their place of purchase to determine the reseller’s warranty policy. GCIG warranty will take effect after the expiration of reseller’s policy.

GCIG Inc warrants its products for a period of one (1) year from the original date of purchase. Warranty is valid only with proof of purchase. Warranty does not apply to defects or failures of product caused by; neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.

No upgrades or exchanges for different models or SKU’s. One (1) Year limited manufacturer’s warranty for exchange of product due to malfunction, failure or defect, missing parts or components. Exchanges will be for the same item, model and/or SKU, within one (1) year of original purchase date.

A Return Material Authorization (RMA) number must be issued by GCIG prior to returning any product or part. To obtain an RMA, please contact GCIG via email at Support@GCIG-US.COM and a team member will provide you with the RMA.

Customer will be responsible for shipping costs of merchandise sent to GCIG. Please consult a GCIG customer service representative for details.

When shipping any item to GCIG, please consider using a trackable shipping method, and do not forget to insert a copy of your approved RMA form in the package (It’s advisable to keep a copy for your records as well). GCIG cannot be held responsible for lost or misdirected shipments.

Tech Support & Returns Authorization Department: Support@GCIG-US.COM